THE DROP SHOP FAQ'S
Orders and Returns
What payment methods are accepted?
All major credit cards are accepted.
what's your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org.
do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
CAN I CANCEL OR CHANGE MY ORDER?
Yes, you can change an order that is already submitted unless it has the status Being Fulfilled. Click the Change order button from your order view and edit the order's products and shipping options from there.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Is there a delay when shipping an order due to COVID-19?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We are working as quickly as possible and will keep you updated on the status of your order.
DO ALL ITEMS ALWAYS SHIP TOGETHER?
There are some products that we'll ship separately due to packaging differences. These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.
Do You offer tracking with shipping?
Yes, all shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
How quickly are packages delivered?
We print and fulfill all our products on demand once you place an order. To estimate when your customer gets their order, add our fulfillment time to the shipping time. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Here are the shipping times for each shipping method we offer: Overnight: next day delivery in the US Express: 1-3 business days in the US, Canada, and internationally Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
DO YOU SHIP INTERNATIONALLY?
We offer international shipping across the world! You can find a list of countries we don't ship to here. If you don't offer live shipping rates (carrier-calculated rates) on your site, and instead charge flat rates, an order is sent out with the most affordable carrier available at that time. For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.
How long is shipping for orders within the EU?
For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.
What if the wrong shipping address was entered?
ince carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility. In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address. If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.